Reservation and Charter Policies
Dear Kai Lani Catamaran Customers
A Message from your Hosts
Please note that WE ARE HERE FOR YOU and want you to be HAPPY and leave us with a big smile. Our priority is to introduce a private catamaran sailing charter idea to everyone as SAILING is one of the most pleasant activities in the Tampa Bay Area – not only due to semi-tropical climate and spectacular views on Clearwater Beach and surroundings, but foremost amazing waters and sailing conditions of the Gulf of Mexico – world known among sailors and boaters. It is a splendid idea for any “special occasion” or “no occasion at all” – just relaxing.
Our prices already reflect a reasonable experience on the water offered in order to make SAILING more affordable to more people than ever before. We maintain the boat and keep her clean and well equipped so people who do not own a boat (as - in reality - it is more economical to charter it) - can feel like “owners” and enjoy sailing for a fraction of the price.
Our Charter Policy is not intended to be offensive to anybody neither to you nor to us as a company and crew. Any previous owner of a boat is aware of costs related to MAINTAINING the charter boat, associated REPAIRS (and as things break on any boat and they are VERY expensive), DOCKAGE, INSURANCE, and any other EXPENSES related to running the business. We at Kai Lai who devoted ourselves to Catamaran Sailing to make 2 hour excursions and PRIVATE CHARTER CRUISES available to people like you anytime of the week at an affordable rate.
Our priority is to offer you an ultimate service and best time while visiting on Clearwater Beach.
Private Charters are very popular aboard Kai Lani. Corporate gatherings, birthdays, weddings or just a great party with friends and family. Kai Lani's spacious deck plan is ideal for all these events.
Every evening Kai Lani scheduled for its sunset cruise off Clearwater's scenic coast. A few minutes out, the noise and bustle of the beach are just a memory as the sun streaks the clouds crimson. A romantic cruise for couples, to be sure. It can also turn into a great party!! A perfect way to end the day.
DAILY CRUISES RESERVATION POLICY(Dolphin and Sunset Sail)
Please call us or email before making the reservation in order to check our availability. We require a credit card or cash deposit to reserve your spot on a 2 hour dolphin or sunset sail as no other reservation would be taken for this time. Once you have been scheduled for the cruise, we no longer take reservations for your spot as space is limited. Last minute cancellation or “no shows” and requesting a refund are not acceptable.
The booking with a credit card (reservation deposit) is non refundable. A non-refundable deposit is because that date/time and seat is blocked out for you and no other reservation for your spot on the boat is taken. Alternatively your reservation for a seat may guarantee our minimum needed for Kai Lani to sail on a particular day and may inconvenience other customers planning to sail on their vacation.
In case of any last minute cancellations and “no shows” the full amount will be charged – because your seat on the boat has been reserved for you and other reservations had been rejected or needed for our minimum needed to sail on that particular day or time.
Isolated or scattered showers or storms are normal in Clearwater during summer months (May-Sept) and do not necessarily mean canceling our 2 hour sailing trip – as they last usually no more than 15 min and occur in isolated spots(mostly inland) – not necessarily in our sailing route – and even if we catch a squall. – then we will try to make you comfortable until it passes. If it showers at embarkation port - we postpone until it passes. If thunderstorms occur – of course – we reschedule the trip or offer a "Rain Check" for a future booking based on availability. If the Captain deems it necessary to cancel due to unsafe conditions we will try to reschedule or offer a full refund.
See what our past Customers and Clients say:
" The excursion on the Kai Lani could not have been better! The sailing was great, The dolphins were plentiful, the boat was immaculate and the crew was fun and professional. Thank you!"
"I've never sailed before in my life and Captain Mike allowed me to steer this baby, can you believe it!?"
"This is definitely one of the best experiences you have to do in Clearwater"
"This was by far the best thing we had ever done on Clearwater Beach, it was for sure worth the money. If you have the time and the money this well be the best experience you will ever have."
"I had a great time and the staff were all super friendly!"
"We took a Sunset cruise with Kai Lani Catamaran. I think it was around $45/person and included a 2 hour sail along Clearwater Beach. It was a large catamaran, there was nice music and the crew was trully excellent. I think it's worth the price, a very nice way to watch the sunset"
"I don't leave Clearwater Beach without doing the sunset sail! It is the best thing to do while visiting Clearwater Beach hands down!"
"This was so worth the money that I paid for my trip. I took both my daughters with me ages 15 and 9. Both of them enjoyed it as well. I would book with Kai Lani Catamaran next time I go to Clearwater Beach. It would be at the top of my list of things to do."
aboard the Kai Lani Catamaran
Call ahead – you can make reservations as far ahead as you like, or on the spur of the moment. We will hold your reservation using a Visa or MasterCard and will not charge your credit card until the time of your reservation. When you arrive, you can opt to use another form of payment, such as cash or travelers checks.
Ticket and Boarding information
Please arrive at the Clearwater Beach Marina departure point at least 30 minutes prior to the departure time of your confirmed reservation.
Parking and Checkin information
Parking is avaialble at the Clearwater Beach Marina. Please arrive early to facilate a space and checkin. Marina Parking passes are available for purchase for $2.00 at the Checkin booth for Kai Lani. WARNING Weekends, Holidays and seasonal traffic and parking can be very busy.
Cancellation & Refund Policy
No refunds will be issued for reservations. Please note that failure to show for the reserved trip will result in no refund. Your credit card will be charged.
Weather Refund Policy
Kai Lani catamaran will not offer refunds for daily sails or private charters cancelled or shortened due to adverse weather, acts of God, or events not within the reasonable control of Kai Lani Catamaran. Cancellations received after reservation with credit card is received are subject to forfeiture of all paid fees, except for Kai Catamaran cancelling due to extremely inclement weather or for some reason the Kai Lani Catamaran cannot do the 2 hour sail or private scheduled charter.
Private charter DEPOSITS
Half amount is required upon booking and the whole amount before departure on the day of the charter. We recommend making the reservation in advance to reserve the your special date. However, do not hesitate to call us if you decide on "last minute" private charters based on daily availability of other bookings.
CATERING REFUND POLICY
Reservations for Charters with CATERING require additionally the FULL AMOUNT for FOOD and if charter is cancelled and the requested provisions had been already purchased. The cost of food is non refundable.
We ask the CHARTER ORGANIZER TO COMMUNICATE KINDLY TO THE GUESTS TO ABSTAIN FROM WEARING DARK OR BLACK SOLED SHOES. However we do allow boat shoes, light colored soled shoes, flip flops, or simply bearfoot. If your guest does not wear approved shoes we will require the customer taking them off and store them below their seat.
Kai Lani Catamaran PRIVATE BOOKING POLICY
The act of booking Kai Lani Catamaran means the customer accepts all policies published by Kai Lani and agrees to pay the amount of the Charter Agreement signed by the represenative of the booking for the charter. No show ups will be charged the full amount of charter plus Florida tax.