Reservation and Charter Policies
Call ahead - you can make reservations as far ahead as you like, or on the spur of the moment. We will hold your reservation using a Visa or MasterCard and will not charge your credit card until the time of your reservation. When you arrive, you can opt to use another form of payment, such as cash or travelers checks.
TICKET AND BOARDING INFORMATION
Please arrive at the Clearwater Beach Marina departure point at least 30 minutes prior to the departure time of your confirmed reservation.
PARKING AND CHECKIN INFORMATION
Parking is avaialble at the Clearwater Beach Marina. Please arrive early to facilate a space and checkin. Marina Parking passes are available for purchase for $2.00 at the Checkin booth for Kai Lani. WARNING Weekends, Holidays and seasonal traffic and parking can be very busy.
CANCELLATION & REFUND POLICY
No refunds will be issued for reservations. Please note that failure to show for the reserved trip will result in no refund. Your credit card will be charged.
WEATHER REFUND POLICY
Kai Lani catamaran will not offer refunds for daily sails or private charters cancelled or shortened due to adverse weather, acts of God, or events not within the reasonable control of Kai Lani Catamaran. Cancellations received after reservation with credit card is received are subject to forfeiture of all paid fees, except for Kai Catamaran cancelling due to extremely inclement weather or for some reason the Kai Lani Catamaran cannot do the 2 hour sail or private scheduled charter.
PRIVATE CHARTER DEPOSITS
Half amount is required upon booking and the whole amount before departure on the day of the charter. We recommend making the reservation in advance to reserve the your special date. However, do not hesitate to call us if you decide on "last minute" private charters based on daily availability of other bookings.
CATERING REFUND POLICY
Reservations for Charters with CATERING require additionally the FULL AMOUNT for FOOD and if charter is cancelled and the requested provisions had been already purchased. The cost of food is non refundable.
We ask the CHARTER ORGANIZER TO COMMUNICATE KINDLY TO THE GUESTS TO ABSTAIN FROM WEARING DARK OR BLACK SOLED SHOES. However we do allow boat shoes, light colored soled shoes, flip flops, or simply bearfoot. If your guest does not wear approved shoes we will require the customer taking them off and store them below their seat.
KAI LANI CATAMARAN PRIVATE BOOKING POLICY
The act of booking Kai Lani Catamaran means the customer accepts all policies published by Kai Lani and agrees to pay the amount of the Charter Agreement signed by the represenative of the booking for the charter. No show ups will be charged the full amount of charter plus Florida tax.